Dairy is one of the nine major allergens required by federal law to be disclosed on restaurant menus and in staff communication. But legal compliance is the floor, not the ceiling. How your team actually handles dairy allergy and intolerance requests determines whether a guest with dietary restrictions feels safe and cared for or leaves your restaurant uncertain about whether their meal was what they asked for. A server who does not know which dishes contain cream, a cook who finishes with butter by reflex, and a manager who has never formally addressed cross-contact with the team can turn a routine accommodation into a serious incident.
